Improve your IT Service
with expert advice and assistance to your Service Architecture, Service Strategy, Service Design, Service Requirements, Financial Modelling, Procurement, Transition, Operations, and Continual Service Improvement – in complex multi vendor environments
Common recurring themes: large enterprises, complexity, multiple suppliers, demanding customers, simplification and transformation, clarity, process and cost control, performance, cost reduction, implementing new systems, digitising and automating workflows
Successful Customer Assignments: New Zealand Parliament (Elections 2020, ServiceNow, Operating Model, Cost to Serve Model, Technology Partner Procurement), Spark (Z Energy, GCSB, Corrections, Statistics, Police NGCC, ANZ, Conservation, Justice, Contact Energy), Ministry of Education, NZ Transport Agency, Vodafone (IRD & MBIE), Fronde, Gen-i (CBA Australia), ANZ Bank, Transpower, NZ Racing Board, ACC and others
Blog: Steps to becoming a Successful IT Service Provider
CASE STUDY ON DIGITAL TRANSFORMATION TO BECOMING A SUCCESSFUL IT SERVICE PROVIDER
© 2015