Welcome back, trust you all had a restful break.
Late last year Terry & I (Sunit) got together to review how things went in 2009 and what we could do better in 2010.
Here in a nutshell is our philosophy, approach and actions :
Our objective is simply to provide value to local itSMFnz members. We will do [...]
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itSMF Central Branch
Wednesday 18th November, 3:30pm – 6pm
HP Tower (L16), 163-175 Featherston St, Wellington
“Ground Xero – Behind the Scenes”
by Rod Drury
Rod Drury; founder and CEO of Xero, “NZX listed Software as a Service (SaaS) online accounting solution for Small Businesses”, will share his expertise in establishing a scalable international service including all the stuff you [...]
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Every 3rd or 4th Wednesday of the month, members of IT Service Management Forum New Zealand (itSMFnz) in Wellington meet to hear and discuss developments in the area of IT service management.
Case studies, and the effective use of tools by customers are always popular, and of late, increasing attendance means standing standing room only for [...]
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Join a Business Delegation to Mumbai (Dec 09): interact with 2,000+ Indians in the Indian Entrepreneurial Eco-system including Investors, Service Providers, Financial Institutions & Policy Makers.
I am planning to take a small business delegation of Kiwis with me to India in December 2009. The objective behind this is to provide high quality introductions to businesses [...]
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LeanITSM; pronounced lean-it-ism
–action noun
1. the application of Lean Principles to IT
Origin:
Date not known; Lean comes from the Toyota Manufacturing Method, IT Service Management comes from OGC; together now as LeanITSM
Lean is becoming fashionable in IT. In October 2008, ServiceTALK, the journal of the IT Service Management Forum ran a cover story called “The Path to [...]
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Over the past few weeks, a number of survey results outlining the top challenges for CIOs have been released. ITIL, which was in the top 3 issues in 2008, slipped to number 6 in 2008 on the CIO’s agenda in a New Zealand study by Fairfax’s CIO magazine.
Coincidentally, silicon.com’s study of CIOs also put ITIL [...]
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Case Study – Considerations on a major Service Management Implementation
Posted on 04. May, 2009 by admin.
Introduction
A major national bank commissioned its telecommunications vendor to refresh its data and voice network, roll out voice over ip (VoIP) telephony nation wide including all branches, regional and softphones at corporate offices, and implement a new billing and reporting system. Each of the streams was run as sub-projects within the overall program. Service Management [...]
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The article came about as a result of a recent presentation by Peter Borich at a local itSMFnz function in Wellington, around the use of the Balanced Score Card at Victoria University.
It was clear that the Score Card was set up to get to where IT department wanted to get to. Knowingly or unknowingly they [...]
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itSMFnz President Elections – Why I am standing; and what I am standing for
Posted on 23. Apr, 2009 by admin.
When Ralph Gray of Lucid IT said at a meeting recently that if ITIL processes provide the framework for best IT practices, then there is no reason why we, as itSMFnz, should not eat our own cooking – I could not argue with his infallible logic.
Accordingly I propose the itSMFnz National Exec carry out specific [...]
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Many organisations think that moving their outsourced Service Desk function from one provider to another is going to resolve all their problems. The new provider is often seen to be the “Knight in Shining Armour”, the incumbent provider is tarred and no matter how hard they try, they can do no right.
Yet, the value organisations [...]
