Every organization has Customer Satisfaction, Operational Excellence or Financial Performance as their single main driver of corporate strategy. 

Specialising in :

• Service Desks
• IT Service Management using the ITIL Framework
• Process Improvement and Lean Transformation
• International Business Development including Offshore Software Development

I work with technology companies, or organisations that are dependent on IT enabled services, to execute their strategy.

I believe I am one of the very few who has successfully applied Lean Principles to improve processes in a Service Desk (or Technical Product Support Contact Centre) environment. 

Click on the tabs above to learn more; and see details of upcoming events I am presenting at, and my most recent publication under the case studies tab.

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