Tag Archives: case study
Case Study – Considerations on a major Service Management Implementation
Posted on 04. May, 2009 by Sunit Prakash.
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Introduction
A major national bank commissioned its telecommunications vendor to refresh its data and voice network, roll out voice over ip (VoIP) telephony nation wide including all branches, regional and softphones at corporate offices, and implement a new billing and reporting system. Each of the streams was run as sub-projects within the overall program. Service Management [...]
