Profile
A pragmatic and innovative sharpshooter – getting things done
If you are looking for a thought-leader who gets results with a pragmatic ‘whatever-it-takes approach’, I can help you. My thinking and practise is often outside the conventional to solve problems, improve efficiency, and getting people working together for greatest synergy
Through the projects, roles, and tasks I have been involved with over many years, I have learned to relate to a diverse range of people, including management, stakeholders, educators, users, and support staff.
Through this experience, I have formed the ability to leverage organisational synergies to get optimal productivity and results.
Experience has proven me to be a very good aggregator and connector of people. One example is transforming the itSMFnz Wellington Branch into an exemplary local chapter – as noted by overseas members. Great value is being perceived by many, including excellent speakers, leading to increased attendance and membership.
Notable achievements
- Project-managing one of New Zealand’s largest and most successful IT Service Management projects, at ANZ National, comprising people, processes, and network management tools. Around 10,000 users and 300 sites were involved with new voice and data networks, billing, and reporting systems. I brought an outsourced Help Desk in-house, and transitioned another Help Desk to an outsourced supplier. Click here to see how the ANZ National deal was reported;
- Global leadership in implementing Baan’s 24/7 “follow the sun” support model, taking the Asia-Pacific-Japan team to “best in class” in customer satisfaction, using Lean Transformation.
- Setting up, optimizing, and transitioning 5 Help Desks since 2007, with over 20 since 1997. Click here to read more about a project I was involved in at the Accident Compensation Corporation (ACC).
- Instrumental in transforming itSMFnz Wellington Branch into an exemplary local chapter.
Specialist skills – IT Service Management, and Help Desks
I have worked across the whole life cycle of IT Service Delivery organisations from startup, through to optimisation, and on to divesture and exit :
- Business startup and advice/ assistance for ramp-up phase
- Management and optimisation of technology, operations, people, financials, and customer - utilising Lean thinking and management to provide excellent customer service
- Managing mergers and acquisitions/divestiture and exit
- Interim or temporary management
Specialist skills – Lean thinking and management
I can apply Lean thinking or training to any framework – especially IT Service Management, my forte. I help clients find hidden costly areas of wastage and unnecessary complexity in both human processes and technology. The potential return on investment is huge with improvement in:
- Productivity
- Customer Satisfaction
- Profitability
- Competitive Advantage
- Market Share
Writer, speaker, and reviewer of industry publications
I am a regular speaker at IT Service Management conferences, seminars and events, and regularly published on Service Management related issues. I am also a reviewer of international Service Management publications.
International business player with extensive connections
I have developed many business connections and relationships globally. Living and working in India, New Zealand, and Australia over the past 20 years has given me special traction in these places. I specialise in India-New Zealand and India-Australia business development. Being particularly passionate about India, I am regularly published as an “India” observer. I have also gained extensive business experience in the Asia-Pacific-Japan region.
Companies represented
- Voco – Service Management lead
- Eagles-Wings – Lean Consulting Associate – www.eagles-wings.info
- IOTAP – Director of Business Development, Asia Pacific – www.iotap.com
Companies worked for/ with
IBM Sweden, New Zealand Post, National Bank of New Zealand, IBM New Zealand, Baan Company, Accident Compensation Corporation, ANZ National Financial Group.
Organisation Memberships
- IT Service Management Forum New Zealand (itSMFnz) – National and Wellington Committees
- New Zealand Institute of Directors (IoD)
- New Zealand-India Business Association
- Wellington Indian Association – Exec Committee (past)
Qualifications
- Master in Management Studies
- Bachelor of Science
Personal interests – travel, sailing, cricket, classic motorbikes, and 4WD adventuring
Business and personal life has taken me to many places in the world beyond India. I have returned ‘home’ to Wellington, after almost 10 years in Sydney. I have worked in Brazil and Sweden on assignments, managed and worked with teams in USA, Holland, Hong Kong, Mainland China, Taiwan, Korea, Japan, Singapore, and Malaysia. I have also travelled to Sri Lanka, Nepal, Norway, Finland, UK, Denmark, Germany, Switzerland, Italy, Spain, Austria, and Dubai.
I have been into 4WD adventuring for many years, with involvement in the All Wheel Drive Club in Sydney, and Cross Country Vehicle Club in Wellington. I took my son out of school for a term for a 20,000 km trip through the Australian outback in my Toyota Landcruiser. We did iconic trails such as the Simpson Desert, Tanami, and the Gibb River Rd. Click here to see the trip.
I have found in many ways this was a lesson in effective project management – route planning, vehicle preparation and setup, quality, navigation, training, risk mitigation, BCP and DR, communication, team morale, and execution, to name a few.
I have enjoyed sailing on the challenging Wellington harbour, with the Evans Bay Yacht Club, and previously with the Middle Harbour Yacht Club in Sydney.
A high performing business team is very similar to a finely honed sailing team - there is no flapping, every one knows their task and direction. Both will trim and take the vessel so that it climbs into the wind.
I am a licensed Ham radio operator (ZL2VSP), but mostly tuned-in to the local air traffic control frequencies. More recently I have developed a taste for classic motorcycles, especially my Royal Enfield Bullet, and enjoy rallies and activities with the NZ Royal Enfield Owners Register and the Classic Motorcycle Club Wellington.
I enjoy all things Indian – cricket, food, movies, authors, books, beer, music, business, and economy.
