Lean Management
Lean Management – Process Management and Improvement – Improved Customer Satisfaction – Business Profitability – Lean Thinking and Training – Help Desks
Transform your organisation’s performance
“Lean Management” is a powerful change agent in any organisation, removing complication and waste from processes so that they add real value to the customer and organisation. The great rewards are improved customer satisfaction and business profitability. I can apply Lean thinking or training to any framework – especially IT Service Management, my unique forte. Let me support you with process management and improvement to get you to where you want to be.
Poor processes can impact customer satisfaction, costs, and business profitability
In a recession, that is the last thing you will want. I can help you find those hidden costly areas of wastage and unnecessary complexity in both human processes and technology, including:
- Waiting – bottlenecks, delays, slow systems, excess approvals, handoffs, QA
- Transportation – unnecessary movement of files, papers, documents, people
- Over processing – unnecessary complexity of tasks & forms, non-standard work processes
- Over production – excess material
- Duplication – of information and effort
- Rework – defects, errors, cancellations
- Poor communication – unclear instructions
- Poor behaviour – lack of teamwork, ‘Them Versus Us’ attitude, marginal motivation, excess effort into unimportant work, sub-optimisation
These problems can significantly impact your productivity, customer satisfaction, profitability, competitive advantage, and market share, without you realising it. The potential for improvement with Lean Management is huge, with great return on investment.
Improve your process management – do more with less and add real value to your business
The aim of Lean transformation is to use less capital, space, time, materials, and people to deliver products or services in the most responsive and flexible way. So you get more for less. Efficiency gains from process improvement allow your staff more time to add true value to your company.
Business flexibility, agility, and velocity
Lean Principles can help make your business operation more flexible, agile, and speedy to cater for varying needs of your customers and organisation. This has great potential to improve customer satisfaction, competitive advantage, and market share.
Efficient operation with improved throughput, quality, and timeliness
Lean thinking can improve and streamline processes for delivery of consistently higher quality products and services – with faster turnaround and lower cost. This enables a more cost-effective operation freeing up staff to re-focus on activities that generate additional customer value and revenue.
Lean implementation in Toyota’s US facilities.
Get assured return on your IT investment
IT is a growing component of most organisations, becoming more and more business-critical, with ever-increasing costs. Creeping complexity is making it harder to ensure cost-efficiency. With Lean thinking and training, I can give you that assurance that you are getting the best ‘bang for your buck’ with your IT systems and people.
Proven results for IT Service Management
I can apply Lean management to any framework, but my specialty is IT Service Management, for corporates and government agencies. I took an organisation to “best in class” for customer satisfaction using Lean thinking and management.
Are you a large organisation looking for additional Lean consulting?
If you are already working on Lean management in your organisation, and need further resource, I will be glad to assist your existing team. Let me support you to get where you want to be. Let me walk with you to transform your organisation utilising tools and techniques such as:
- Value Stream Mapping
- Kaizen sessions
- Ishikawa Fishbone Diagrams
- 5 Whys
- Takt
- Levelling
- Kanban
- Poke Yoke
- Law of Pareto
