Events
7 Habits of Hightly Effective Service Delivery Organisations , Auckland 21st October 2009
This session provides an interpretation of how Steve Covey’s “7 Habits of Hightly Effective People” can be applied to IT Service Management and Help Desk Functions. 7 Habits of Highly Effective People is copyrighted by Franklin Covey, all copyrights acknowledged.
Case Study: Successful Implementation of a New Service Management Model at ANZ Bank, Auckland 21st October 2009
This case study will address improvement in delivery of ANZ National’s IT Services to internal ende users.
Introduction to Lean Principles and how they can be applied to Contact Center Processes; 12th Annual Contact Centers Conference, Auckland, 28-29 October 2008
http://www.brightstar.co.nz/nz/12th-annual-contact-centres-conference.html
Everything You Wanted to Know About Running a Service Desk But Were Afraid to Ask – Beyond ITIL; Inaugural Service Management Summit, Auckland, 22-23 September 2008
http://www.brightstar.co.nz/nz/inaugural-it-service-management-summit.html
itSMFnz Wellington Event: A case study on how a major ERP vendor took their Customer Service & Support to becoming “Best in Class”; 17th Oct 2007
View the case study
Download Wellington Lean ITIL case study (PDF document)
Export Wellington: HSBC International Market Series in conjunction with the India-New Zealand Business Council presents “India Market Entry” 21st Nov 2007 - panel discussion outlining different market entry strategies for New Zealand companies doing business in India.
View event brochure
